Frequently Asked Questions
Q: Where are these "found" vehicles located?
A:

In short, anywhere within a 300-mile radius (in miles) from your location.  The drop-down menu allows you to limit your search for vehicles to 25-mile increments from your location up to 300 miles. 

Q: How much does IQinventory.net cost?
A:

There are no fees to our dealer subscribers until the dealer subscriber clicks the button entitlted "Purchase Selected Vehicle".  And even clicking the button entitled "Purchase Selected Vehicle", the dealer subsciber will have an opportunity to cancel the purchase and the associated IQ purchase fee.  In the future, we charge a purchase fee of $59.95 (plus a 3% PayPal(R) fee for each vehicle you "Purchase".  There are no other fees.

Q: Am I obligated to sell my listed vehicle(s) only through IQinventory.net?
A:

Absolutely not.  You could list your entire inventory on IQinventory.net.  If your customer purchases that vehicle first at your retail price, you made your retail margin.  If a fellow dealer purchases your listed vehicle at your selected wholesale price before you sold it retail, you made your wholesale margin.  IQinventory was designed for you to make money - either wholesale or retail.  For the courtesy of your fellow dealers, please "delete" any vehicle that you sell "retail" in order to maintain your list of vehicles current for the benefit of your fellow dealers.

Q: What is PayPal?
A:

PayPal is a service, used worldwide, that enables you to make payments over the internet safely and securely without revealing your financial information to the merchant to whom you are making a payment.

Q: Is PayPal easy to use?
A:

Yes.  To obtain a PayPal account, simply log-on to www.paypal.com and fill out PayPal's registration form.  For use with IQinventory.net, simply type in 1. your email address associated with your PayPal account and 2. your password associated with this email address.  Done.

Q: How much does PayPal cost?
A:

It's free to sign-up for and retain a PayPal account.  

Q: I just sold a vehicle off of my lot retail; now what do I do?
A:

Go to your List of Vehicles, find that vehicle you just retailed and, in the right-hand margin, click "delete".  This vehicle is now deleted from your List of Vehicles and your fellow dealers will no longer have access to this vehicle.

Q: What happens if there is a dispute between the Buyer and the Seller?
A:

1.  There is NO SALE until the Buyer and Seller converse on the phone or in person to discuss in more detail the condition and status of the vehicle.  With this additional information, adjustment in price might occur to compensate for any actual or potential repair or damage OR one of the parties informs the other that there is NO SALE.

2.  If, after this discussion and after a physical inspection of the vehicle is conducted by the Buyer, a dispute arises, IQinventory.net encourages the Buyer and the Seller to work-out a fair and reasonable settlement between themselves.

3.  If the Buyer and Seller cannot work-out a fair and reasonable settlement between themselves, the disputed issue regarding actual damage or repair to the vehicle is settled by arbitration from a neutral SAE-certified mechanic -- but only if the actual damage or repair is $500.00 or more.

There is no issue subject to arbitration unless the actual damage or repair as determined by the SAE-certified mechanic is $500.00 or more.  And, as such, this first $500 for repair is the responsibility of the purchasing dealer.

See IQ User Agreement for more details. 

Q: Where can I find an SAE-certified mechanic that I can use for arbitration?
A:

Go to your List of Vehicles.  In the right-hand side of the page, click "arbitration".  A list of SAE-certified mechanics and his/her contact information will be displayed.  These SAE-certified mechanics are located in your area by mileage from your zip code location.

Q: How can I obtain support from IQinventory.net?
A:

Contact us at anytime and about anything at support@iqinventory.net.  Alternatively, you can contact your IQinventory sales representative.

Q: How many vehicles am I obligated to list for sale on IQinventory.net?
A:

None.  However, we request that each one of our dealer-users list at least six (6) vehicles for sale for the benefit of all dealers.  And, since no dealer is obligated to sell wholesale to fellow dealers, we prefer you list all of your vehicles for sale on IQinventory.net.  

(Please remember to "delete" from your List of Vehicles, any vehicle you sell "retail" in order to maintain a current list of vehicles available for sale to your fellow dealers)

Q: The sale fell through; can I get a refund?
A:

If a buyer-seller deal falls through, contact us at support@iqinventory.net and we will decide, at our discretion, whether to credit your account for the IQinventory.net purchase fee.  There will be no credit given unles the vehicle that you just purchased is re-listed again for sale by the Seller.  With this credit, your next purchase is "free".

Q: How do I know that my vehicle listed on IQinventory was sold wholesale to a fellow dealer?
A:

Three ways:  1. a text message is sent to your cell phone; 2. an email with the buyer's contact information and details of your vehicle is sent to your email address; 3. the buyer now has your contact information and is advised to contact you by telephone.  (Remember: there is NO SALE until the buyer and seller talk to each other on the phone or in person about the vehicle)

Q: How do I change my password?
A:

Easy.  In My Account, click Manage Account.  Change it.

Q: How do I change my account information?
A:

Easy.  In My Account, click Manage Account, then click Edit Account.

Q: How do I change the description/condition of the vehicle that I listed for sale?
A:

Easy.  In My Account, click My List of Vehicles.  Scroll down to that particular vehicle, click Edit.

Q: Why isn't the distance feature between my dealership and the location of the vehicle more accurate?
A:

First, computer speed over accuracy.  Second, the distance is just an estimate and is determined between center points of the zip codes of your dealership and the dealership where the vehicle is located.  The vehicle might be located across the street from you and that street divides your zip code and from the zip code of the dealership across the street.  If the centers of these two zip codes are 10 miles apart, our system calculates 10 miles and reports the location distance as being less than 25 miles away from you as the vehicle location.  You might consider the next higher mileage increment when you are searching for vehicles because that vehicle might be significantly closer to you than we can calculate. 

Q: How does arbitration work?
A:

The buyer dealer contacts a neutral third-party certified-SAE arbiter in his locality by clicking on "arbitrate" in my "list of vehicles for sale".  The arbiter decides who pays the arbiter fee and the dollar amount of damage and/or repair of the vehicle.  If the dollar amount does not exceed $500, there is no issue to arbitrate; the buyer dealer is responsible for the first $500.  If the amount exceeds $500, the seller dealer is responsible for that amount thereabove, not to exceed $2,500.  

Q: What are my obligations as a Seller Dealer?
A:

1. you agree to provide a 3-day/300-mile (whichever occurs first) drive-train warranty to the buyer; and 2. you agree to abide by the arbitration clause in the IQ User Agreement that is summarized in the Rules of the Road.